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Shipping & Policies

 

ZODBOOKS
ABN: 25 219 265 792
Trading Address: PO Box 117 Riverstone NSW 2765 AUSTRALIA
Phone: Australia 0419 204 114   International: +61 419 204 114
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PAYMENT
Prices and Payment are in Australian dollars, and GST is included in the price for Australian customers. Zodbooks accepts Paypal, Mastercard and Visa, and online payment is real-time. Customers in Australia may also pay by cheque, money order, or bank deposit.

SECURE TRANSACTIONS
Zodbooks website is secured with SSL Encryption. All sensitive customer transaction data is secured using SSL encryption. None of your payment details are stored by Zodbooks. Zodbooks does not have access to your credit card details.

DELIVERY POLICY
Unless otherwise specified, once payment has been received, we will  usually dispatch your order within 24 hours, from our trading address in Sydney, Australia.
                
We offer several delivery options, which determine how soon you receive your order. Our shipping method is with Australia Post, and postage is automatically calculated at Checkout, determined by the postage method – as applicable to the country, the weight of the order, and the country to which the order is being sent.  Postage prices as calculated are set by Australia Post, based on the base weight of the package. Unfortunately, we are unable to guarantee time of delivery. Delivery times vary from country to country, and are determined by, and are the responsibility of, Australia Post. International customers, see “Shipping” below for estimated delivery times.

It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. For signature-based delivery options please provide a street address and NOT a post office box address as not all countries accept post office destinations.

SHIPPING
Please note the following shipping times are only guidelines we have been provided from Australia Post. Shipping times may differ as they do not take into consideration varying factors such as delays, customs clearance, or regions not between metropolitan areas of major cities. For international purchases, the following shipping methods may be applicable:

Air: 3 to 21 business days.  No signature on delivery or tracking available.
Sea: 2–3 months. No signature on delivery or tracking available.
Express Post International: 3 to 14 business days. Signature on delivery available to most countries. Tracking available for goods over 2kg only. You must supply a street address and NOT a PO box address.
Track articles at www.auspost.com.au/track (new window)

LOSS OR DAMAGE OF GOODS IN TRANSIT
We offer free shipping insurance on all orders placed with us, including international orders, to protect your package against any loss or damage. It is the responsibility of the customer to contact Zodbooks by email or phone in either of these instances within a reasonable period of time, relative to your shipping method. A replacement of the order will be sent subject to an investigation by Australia Post. Zodbooks does not accept liability for any loss or damage arising from items lost, stolen, or damaged after delivery has taken place. All books are individually shrink-wrapped and/or bubble-wrapped and then packaged in book boxes as a precaution to prevent damage to the product in transit.

REFUND AND RETURNS POLICY
We do not refund or accept returns. Defective items, due to manufacturing faults (misprint, misbound, etc) will be replaced.

PRIVACY POLICY
We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. We will not sell our database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.

When you place an order through this website, we need to know your name, e-mail, phone number, and address. Our secure Payment Gateway also requires your credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

What are Cookies? Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website.

Your Consent. By using our website, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

CUSTOMS, DUTIES, AND TAXES FOR OVERSEAS ORDERS
Some countries may charge customs fees, duties, or taxes on imported items usually if the value of the goods being imported is above a certain amount, and we cannot predict whether they do or what those charges are. These charges are not included in the shipping cost. It is your responsibility as the purchaser of our product to bear the responsibility of any levies and charges that may be imposed upon our product when it is imported to the destination country, so please check the customs service or postal service centre in your country to see if any charges apply. It is possible that your parcel will fall below the threshold level of your destination country.

Any questions or concerns? Please contact us; we will be glad to assist you.



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